Policies
ARRIVAL
Please aim to arrive no more than 5 minutes before your scheduled appointment time with clean/makeup-free eyes and lashes. Extra time spent cleaning your lashes and/or face will mean less time lashing and/or focusing on your facial. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
CHANGING YOUR APPOINTMENT
A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or canceled and rescheduled for when you are healthy again. After your first appointment, a one-time allowance of a last-minute/ no-show cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation policy is in effect.
CHILDREN , PETS + ADDITIONAL GUESTS
To provide the best experience, young children are not allowed at the studio. Your service appointment is a time for you to disconnect and relax so we kindly ask that you make arrangements for your small children if you plan to be in the studio for an extended period of time.
An example of an extended stay would be 30 minutes or more.
A child who can sit alone and quietly while unsupervised may wait in the lobby/ waiting area while a parent is enjoying their service. If your child is disruptive or under the age of 10 years old, you will be asked to reschedule your appointment and the late cancelation fee will be in effect.
Any other visitor will be asked to wait quietly in the lobby/ waiting area while the guest is enjoying their service. They are also welcome to visit other close by coffee shops, or anything downtown has to offer.
Evergreen Esthetics has a firm no pet policy. This is vital for keeping the studio clean and for avoiding any health code violation.
We are sorry for any inconvenience this may cause to you.
CANCELLATION + NO SHOW
As a courtesy, appointment reminders are sent out 72 and 24 hours either by text, email or both. If an appointment is canceled within 24 hours of your appointment or the appointment is no-showed, you will be charged 50% of your service cost. If this occurs on your first appointment you will be given the opportunity to reschedule your appointment and if you are able to do so within 7 days the fee will be deducted from your rescheduled appointment. After that, the cancellation fee is in effect. Evergreen Esthetics reserves the right to refuse service to any client after no showing or failing to pay their fees.
OTHER ARTISTS' WORK
If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension training, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at Evergreen Esthetics, the priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.
REFUND POLICY
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact Evergreen Esthetics within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of lash application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.